Privacy Policy

At Lotus365s Solar Energy Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our solar energy services and website.

1. Information We Collect

We collect information to provide you with the best solar energy solutions and customer service:

• Personal Information: Name, email address, phone number, address, and solar energy requirements you provide during consultations
• Property Information: Details about your property, roof specifications, energy usage patterns, and solar installation requirements
• Usage Data: Information about how you use our website, including pages visited, time spent, and solar calculator usage
• Device Information: IP address, browser type, operating system, and device identifiers when accessing our services
• Communication Records: Records of your communications with our solar energy consultants and support team
• Financial Information: Payment details and financing information for solar installations (processed securely)

2. How We Use Your Information

We use your information to provide exceptional solar energy services:

• To provide solar energy consultations and customized solar solutions
• To assess your property's solar potential and create installation proposals
• To schedule site visits, installations, and maintenance services
• To process solar system orders and manage installation projects
• To provide customer support and technical assistance
• To send important updates about your solar system and services
• To improve our solar products and services based on customer feedback
• To comply with solar industry regulations and legal requirements
• To process payments and manage financing for solar installations
• To monitor system performance and provide maintenance recommendations

3. Information Sharing and Solar Partners

We may share your information in specific circumstances related to solar services:

• With your explicit consent for solar installations and services
• With certified solar installers and technicians who work on your project
• With solar equipment manufacturers for warranty and technical support
• With financing partners for solar loan and lease applications (with consent)
• With utility companies for grid connection and net metering setup
• With government agencies for solar incentive and rebate processing
• When required by law or solar industry regulations
• To protect our rights and ensure safe solar installations
• With insurance companies for coverage verification and claims processing

4. Data Security for Solar Customers

We implement robust security measures to protect your solar project information:

• Encrypted data transmission using SSL/TLS protocols for all sensitive communications
• Secure cloud storage with enterprise-grade encryption and access controls
• Regular security audits and vulnerability assessments of our systems
• Multi-factor authentication for all employee access to customer data
• Secure handling of financial information with PCI DSS compliance
• Protected storage of property and installation details with role-based access
• Regular backups and disaster recovery procedures to prevent data loss
• Employee training on data protection and privacy best practices

5. Your Solar Privacy Rights

As our solar customer, you have important rights regarding your information:

• Access Rights: Request access to your solar project information and account details
• Correction Rights: Request corrections to your property or contact information
• Deletion Rights: Request deletion of your information (subject to legal and warranty requirements)
• Portability Rights: Request a copy of your data in a machine-readable format
• Opt-out Rights: Unsubscribe from marketing communications while keeping essential service updates
• Consent Withdrawal: Withdraw consent for data processing where applicable
• Complaint Rights: File complaints with relevant privacy protection authorities
• Information Rights: Request information about how your data is used in solar services

6. Solar Cookies and Website Technology

Our website uses cookies and similar technologies to enhance your solar consultation experience:

• Essential Cookies: Required for solar calculator and quote request functionality
• Analytics Cookies: Help us understand how visitors use our solar website to improve services
• Preference Cookies: Remember your solar system preferences and consultation history
• Marketing Cookies: Deliver relevant solar energy information and promotional content
• Performance Cookies: Monitor website performance and optimize user experience
• You can control cookie settings through your browser preferences or our cookie consent tool
• Disabling certain cookies may affect the functionality of our solar tools and services

7. Solar Industry Compliance

We comply with solar industry standards and privacy regulations:

• Solar installation safety and building code requirements
• Utility interconnection and net metering data sharing regulations
• Solar financing and consumer protection privacy laws
• Environmental and renewable energy compliance standards
• International privacy frameworks including GDPR principles where applicable
• Industry-specific data protection requirements for energy companies
• Regular compliance audits and legal review of privacy practices

8. Changes to Solar Privacy Policy

We may update this Privacy Policy to reflect changes in our solar services, legal requirements, or industry best practices:

• Significant changes will be communicated via email to registered customers
• Policy updates will be posted prominently on our website with revision dates
• Customers will have 30 days to review changes before they take effect
• Continued use of our solar services after updates constitutes acceptance of revised policy
• We maintain historical versions of privacy policies for reference
• Major changes affecting data processing will require renewed consent where legally required